[{{ $ctrl._job.status.name | translate}}] Assistant Residential Services Manager
Four Seasons Hotel Firenze

Posted

Job description

Four Seasons Hotel Firenze at Palazzo Tornabuoni is looking for an Assistant Residential Services Manager. S/He manages the front desk and guest service staff, oversees the arrival and departure process for the Residence Club. The Assistant Residential Services Manager handles all Concierge requests for Residence Club guests and all other inquires in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies.

This position reports to the Residential Services Manager.
Work authorization for the location is required.
Fixed Term - Full Time

JOIN OUR TEAM
Work on a team that is built on mutual respect, collaboration, excellent service and a passion to exceed guest expectations by providing the most memorable guest experience. Palazzo Tornabuoni offers 37 units that cater to the different lifestyle needs of Members from 32 different nationalities, including studios, and one- and two-bedroom apartments. Both Private Residence Members and Residence Club Members can enjoy amenities including the Lounge, Spa & Fitness room, Winter Garden, Cigar room and dedicated in house Events. It is strategically located in the city centre and its shops, lively bars and restaurants; museum and sumptuous palaces. We are providing guests the exceptional environment and the personalized attention that are the source of those unforgettable moments that create a singular experience! Members recognize the team to be a true asset of their investment and consider the staff as a friendly personal assistant.

RESPONSIBILITIES:

• Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with resort services, in-house events, directions, and local attractions.
• Supervise reception staff; including standards testing, training, and scheduling.
• Work harmoniously and professionally with co-workers and supervisors
• Comply with Four Seasons’ Standards.
• Handle check-ins and check-outs for arriving and departing guests.
• Arrange future reservations for owners and guests.
• Handle a multi-phone line system, answering calls in a professional manner in accordance with established policies.
• Quote and be familiar with room types and rates for current and future dates.
• Provide directions and locations of local attractions and restaurants to guests.
• Complete monthly inventories.
• Ensure standards test are completed.
• Inspect and ensure proper maintenance of public area.

Requirements

KNOWLEDGE AND SKILLS:

At least one full year of employment in a related position with Four Seasons or
another organization. Proven leadership and supervisory experience.

Requires previous experience in Front Desk and Concierge.

Requires knowledge of the ability to operate computer equipment and Opera PMS. Knowledge of Florence would be an advantage.

Ability to read and speak English and Italian in a clear manner.
Job type
Fulltime job
Location
Florence, Italy
Department
Front Office reception
Languages
English, Italian
Starting in
As soon as possible
Accommodation
Not provided
Other benefits
Uniform and Meals available at our staff canteen

Four Seasons Hotel Firenze

Experience one of the world’s oldest and most beautiful cities from our quiet garden sanctuary, flanked by historic buildings and lush with modern amenities at our luxury hotel in Florence, Italy. Be near the best Florence has to offer while enjoying the rest and relaxation of a modern urban resort at five-star Four Seasons Hotel Firenze.

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