Door Attendant
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Door Attendant

About the job

2023 Summer Season

We are currently looking for a motivated Door Attendant to join our Guest Services Team at Four Seasons Hotel Florence for 2023 summer season!

You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. At Four Seasons, we follow the Golden Rule in every interaction ensuring our guests and employees feel valued, appreciated and at home with us.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Florence:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. The Four Seasons Hotel Florence has the city largest private garden and it is the perfect urban retreat steeped in historic beauty.

The Role of Door Attendant:

The Bellman is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. The Bellman assists guests with their arrival and departure experience, greeting them by name with a warm welcoming smile and a positive attitude.

Responsibilities:

Greet guests. Deliver luggage to room upon check-in and picks up luggage from room upon departure.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner. 

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Greet all guests passing through lobby and offer them assistance.

Provide guests with directions, recommendations, and information about the city and its attractions.

Perform shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.

Carry out valet parking duties.

Provide a high level of cleanliness in the luggage storage room.

Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff, Front Desk and Concierge.

Our Ideal Door Attendant will have:

Previous experience in a luxury environment is considered a plus.

Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.

A valid driving license is required for this position.

Reading, writing and oral proficiency in the Italian and English language.

All applicants must hold the legal right to work in Italy.

About you

  • Language required: English.

The company

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

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Door Attendant

Florence, Italy

Full-time, Indefinite

Start Date:

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