Residential Services Agent - Intern
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Residential Services Agent - Intern

About the job

Four Seasons Hotel Firenze at Palazzo Tornabuoni is looking for an Intern to be part of our Residential Services team for a six-month period. We are looking for a highly motivated candidate who shares a passion for excellence and who infuses enthusiasm into everything s/he does.

JOIN OUR TEAM
Work on a team that is built on mutual respect, collaboration, excellent service and a passion to exceed guest expectations by providing the most memorable guest experience. Palazzo Tornabuoni offers 37 units that cater to the different lifestyle needs of Members from 32 different nationalities, including studios, and one- and two-bedroom apartments. Both Private Residence Members and Residence Club Members can enjoy amenities including the Lounge, Spa & Fitness room, Winter Garden, Cigar room and dedicated in house Events. It is strategically located in the city centre and its shops, lively bars and restaurants; museum and sumptuous palaces.
We are providing guests the exceptional environment and the personalized attention that are the source of those unforgettable moments that create a singular experience! Members recognize the team to be a true asset of their investment and consider the staff as a friendly personal assistant.

RESPONSIBILITIES

• Comply with Four Seasons’ Core and Cultural Standards
• Become familiar with the residence location and characteristics
• Learn how to handle guest interactions with professionalism, accommodating special requests whenever possible
• Assist Residential Services Agents in performing Front Desk & Concierge Operations and reservations on a daily basis
• Learn how to use the property management system and other databases and software used
• Plan and coordinate Housekeeping weekly schedule
• Support in other operational tasks or assigned project
  • Monthly salary
  • Not provided
  • Uniform; Meals at the Staff canteen; Trainees Monthly Meetings
  • Department: Front Office reception

About you

Candidates must hold legal work authorization in Europe at the time of application
Fluency in Italian and English is required, both spoken and written.
  • Languages required: Italian and English.

The company

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

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Expired

Residential Services Agent - Intern

Florence, Italy

Internship, 6 months

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