[{{ $ctrl._job.status.name | translate}}] EXECUTIVE HOUSEKEEPER
Four Seasons Hotel Prague

Posted

Job description

Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998. JOIN US and find out why! With over 100 hotels globally, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.

The Four Seasons Hotel Prague is looking for an Executive Housekeeper who shares a passion for excellence and who infuses enthusiasm into everything they do.

We are looking for talent who demonstrates:

• Commitment to supportive teamwork and open communication,
• Responsibility for ongoing enhancement of their skills and performance,
• Recognition of personal accountability for their own actions and the outcomes of those actions,
• An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company.

Responsibilities

1. Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
2. Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
3. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
4. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
5. Assures effective operation of the Laundry/Valet Department. Assists the department when needed.
6. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
7. Works harmoniously and professionally with co-workers and supervisors. Administer Capital expenditures related to the maintenance of the rooms and public areas, including coordination of Procurement with Home Office and vendors.
8. Manages operational expenses according to the budget and business needs, develops and ensure compliance with adequate control systems.

Requirements

1. A strong operator, versed in the Housekeeping field with eye for details and an innovative approach to operating principles.
2. A genuine and mature Guest engagement approach to support the delivery of the hotel unique Service standards.
3. An inspiring leader that develops immediate reports through effective communication and guidance.
4. Reading, writing and oral proficiency in the Czech and English language.
5. Must have minimum 4+ years HSK management experience.
6. Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Opera.
7. Good personal & professional references.
Must have EU work authorization.
Job type
Full-time
Location
Prague, Czechia
Department
Housekeeping
Languages
Czech, English
Starting in
As soon as possible
Latest start date
August 2018
Duration
More than 1 year
Other benefits
What it is like to work here: At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. Join us and Enjoy… o An opportunity to build a life-long career with global potential and a real sense of pride in work well done, o Best-in-industry training, o Competitive compensation, o Complimentary stays at Four Seasons properties (based on availability) with discounted meals.

Four Seasons Hotel Prague

Four Seasons Hotel Prague interweaves centuries of remarkable history and architecture with all the conveniences of modern technology. In the middle of vibrant Old Town Prague, experience an enclave at the edge of the Vltava River, just steps from the Charles Bridge.

At this luxury hotel in Old Town Prague, a contemporary main building unites three historic edifices – classical, renaissance and 18th-century baroque buildings – for an architecturally unique structure.

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