Reservations Agent

About the job

About Four Seasons Hotel Ritz Lisbon:

Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you.

The hotels extensive outside terrace overlooking Eduardo VII Park, offers a true resort feel with its new outdoor pool and lush garden.

An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city’s seven hills.

Varanda, the modern restaurant vaunts top-level cuisine under the guidance of Chef Pascal Meynard. It is famous for the generous brunch and varied menu of gourmet delicacies.

Skillful curatorship – “curadoria” in Portuguese – lies at the heart of CURA, the hotel’s new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon’s rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste and meaning.

THE JOB:
Responsible for selling the Hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

ESSENTIAL FUNCTIONS:

1. Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
3. Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
4. Handle guest complaints in accordance with Four Seasons policy.
5. Process WRO, Trust, Internal Reservations, and FIT reservations.
6. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
7. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
8. Monitor Front Desk reservations made night prior, address any reoccurring issues.
9. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
10. Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
11. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
12. Respond according to the crisis management plan to any resort emergency or safety situation.


NON-ESSENTIAL FUNCTIONS:

1. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
2. Assist with the development of all direct sales presentation material for both travel industry and group sales.
3. Assist Group Rooms Coordinator in processing rooming lists or introduction letters.


THE PROFILE:
Education: High school diploma.

Experience: Previous Reservations and/or Front Office, High Volume Call Center and technological savvy (reservation programs).


Skills and Abilities: Reading, writing, and oral proficiency, Communication Skills, Strong Customer Service

WHAT WE OFFER:
Quality of Hire - meaning you'll work with the best
Excellence of Service - meaning you'll have the best standards in Hospitality
Outstanding Culture - meaning you'll be part of a motivated workforce
High Notoriety Brand - meaning an increase in your employability

If Excellence is what you are looking for, we invite you to submit your application and join our Team!

About you

Portuguese and English
  • Language required: English.

The company

Long considered Lisbon’s premier luxury hotel and located right in the heart of the city, Four Seasons Hotel Ritz Lisbon provides a glorious bird’s-eye view of the city's stunning historic sites – and makes the perfect starting point for exploring its unique architecture. Designed with the intention of marking Lisbon’s name internationally and adding to the prestige of the Portuguese hotel industry, the Hotel is truly a landmark establishment in all senses of the word.

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Reservations Agent

Lisbon, Portugal

Full-time, 8 months

Start Date:As soon as possible

Latest start date: