Spa Receptionist
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Spa Receptionist

About the job

The Hotel:
A luxury hotel in Lisbon, Portugal. Long considered the city's finest hotel, Four Seasons Hotel Ritz Lisbon reflects the nobility and charm of historic Portugal, and offers vistas of Eduardo VII Park, St. George's Moorish castle, the Old Town and the Tagus River from atop one of Lisbon's seven hills. It holds 282 high luxury rooms, a high end Restaurant (Varanda) managed by Chef Pascal Meynard and Pastry Chef Fabian Nguyen, a Piano Bar, a Sushi Bar, a Spa and the most beautiful fitness center on the rooftop. Four Seasons Hotel Ritz Lisbon holds one of the most precious art collection in the World, all available for our guests enjoyment.

The Job:
Ready to start a life changing experience? Are you passionate about Wellness? At Four Seasons Hotel Ritz Lisbon we believe in Excellence, the willingness to improve every single day. Here you'll learn from the best, working within a service benchmark of the industry, in an outstanding Culture provided by one of the highest notoriety brands - Four Seasons. Have you packed your bags yet?

BASIC PURPOSE:
1. Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, tennis and games room,
2. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
3. Comply with all Four Seasons’ policies and procedures

ESSENTIAL FUNCTIONS:
1. Set-up and maintain spa including refreshments, locker rooms, work out areas, pre-treatment area and relaxation spaces.
2. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.
3. Assist guest to their appointments as they relate to the Spa services
4. Work harmoniously and professionally with co-workers and supervisors. (10%)

NON-ESSENTIAL FUNCTIONS:
1. Assist guests with use and set-up of fitness machines.
2. Liason/introduce guests to spa services practitioners (massage therapists, fitness instructors, etc.)
3. Retrieve and fold towels
4. Retrieve, deliver, and store/set-up products from purchasing
5. Clean and stock waiting area
6. Assist other staff with set-up and breakdown of their respective treatment areas (massage therapists, fitness instructors, etc.)

The Profile:
High school education or equivalent experience | Professional Course in Wellness/Therapy

What We Offer:
Outstanding Culture
Excellence of Service
Quality of Hire (You'll Work With The Best)
High Notoriety Brand

If your goal is to thrive in Hospitality, then choose the right start, choose Four Seasons!

About you

Portuguese & English mandatory
  • Languages required: English and Portuguese.

The company

About Four Seasons Hotel Ritz Lisbon:

Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you.

The hotels extensive outside terrace overlooking Eduardo VII Park, offers a true resort feel with its new outdoor pool and lush garden.

An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city’s seven hills.

Varanda, the modern restaurant vaunts top-level cuisine under the guidance of Chef Pascal Meynard. It is famous for the generous brunch and varied menu of gourmet delicacies.

Skillful curatorship – “curadoria” in Portuguese – lies at the heart of CURA, the hotel’s new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon’s rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste and meaning.

The most recent project- an outdoor swimming pool and bar with under-water music. The Hotel’s new pool area is a sophisticated oasis perfect for enjoying and relaxing dip with a refreshing drink. The Pool Bar’s menu offers a good selection of food, petiscos, drinks and Lisbon-inspired cocktails.

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Spa Receptionist

Lisbon, Portugal

Full-time, Indefinite

Start Date:

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