[{{ $ctrl._job.status.name | translate}}] Director of Spa
Four Seasons Hotel, The Westcliff, Johannesburg


Job description

About Four Seasons Hotel The Westcliff, Johannesburg
Join Our Team at the iconic Four Seasons Hotel the Westcliff, Johannesburg. A stylish urban resort elevated on a hillside with panoramic views across the Johannesburg Zoo and the prestigious neighbourhoods’ of the Parks whilst working on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine .
We seek a highly motivated and service-minded individual to join the Spa team as a Spa Director.
The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts has been ranked FORTUNE Magazine’s “100 Best Companies to Work For.”
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Job Summary

To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, guest service and optimum financial performance.
To be responsible for the quality of service and maintenance of the product at the Spa in line with Four Seasons operating standards.
To prepare monthly financial and statistical reports for the Hotel senior management incorporating proposals and recommendations regarding policy and operation of the Spa, competition, occupancy and usage, market share and achievement of targets.
To develop and submit an annual budget and business plan for the Spa. To be responsible for the achievement and regular review of the business plan and budget. This should also include the control of staff wage costs in relation to productivity and efficiency.
To work closely with the General Manager and Hotel Marketing Team in the preparation of Spa marketing plans for the year.
To coordinate all promotional plans and projects for the facility. To provide leadership, direction and support to the employees of the Spa and to develop a highly motivated team who can deliver high standards of service in all areas.
To effectively integrate the Spa within the Hotel marketing strategy and to ensure that the Spa is marketed correctly both internally and externally. This includes responsibility for ensuring that all hotel staff are kept informed of changes or additions to information in the Spa.


Excellent reading, writing and oral proficiency in the English language.
Minimum 5 years management experience in a luxury Spa.
Consistently exceeds expectations as Spa Director
Demonstrates superior knowledge of spa, wellness and holistic modalities
Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials
High peer credibility
Previous experience preferred as a hands-on therapist such as massage therapist, esthetician, acupuncturist etc.
Job type
Johannesburg, South Africa
Spa & Wellness
Starting in
As soon as possible
Latest start date
January 2019
Contract duration
More than 1 year
Other benefits

Four Seasons Hotel, The Westcliff, Johannesburg

Four Seasons Hotel The Westcliff, Johannesburg, welcomes you to a chic urban resort. With 117 guest rooms and suites, the design resembles a hillside village woven with courtyards, fountains and gardens. Five modern venues for dining and drinks create a vibrant social scene. Combining a brand-new destination spa, two swimming pools and nearby golf, Four Seasons The Westcliff defines Johannesburg’s best luxury hotel stay.

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