Executive Club Guest Services Officer

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Four Seasons - Kuala Lumpur

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Job description

The Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences Kuala Lumpur is located in the thriving business and financial district Golden Triangle neighbourhood. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.
The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travellers, Four Seasons Hotel Kuala Lumpur is conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel is also overlooking the KLCC Park and is directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.
An exciting addition to Kuala Lumpur’s culinary scene, the Hotel is home to several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.
The Hotel is offering an executive lounge for business travellers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace has created an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur is offering both international and regional travellers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.
About Four Seasons 
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. 
EXECUTIVE CLUB GUEST SERVICES OFFICER

The Executive Club Guest Services Officer welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.  Checks guest out of the hotel, preparing and explaining the bill.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

MAIN RESPONSIBILITIES/TASKS:

  • Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.
  • Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.
  • Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. 
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Works harmoniously and professionally with co-workers and supervisors.
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
  • Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
  • Candidates must speak read and write Bahasa Malaysia as well as being fluent in English. Must have the right to work in Malaysia.

Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted. 
Join Our Team 
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. 
What to expect: You will…… 
Be a champion of the Golden Rule: Do unto others as you would have them do unto you 
Be part of a cohesive team with opportunities to learn, grow and develop 
Have the opportunity to engage in diverse and challenging work 
Derive a sense of pride in work well done 

Requirements

See description

Job type
Fulltime job
Location
Kuala Lumpur City Centre, Kuala Lumpur, Malaysia
Department
Front Office reception
Starting in
As soon as possible

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