Guest Services Supervisor
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Guest Services Supervisor

Four Seasons - Miami

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Guest Services Supervisor

About the job

About the Four Seasons Miami

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.

Dominating Miami''s sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities. The Hotel offers 221 guestrooms, an extensive spa and health club, bars and restaurant and a two-acre pool deck.

The Four Seasons Hotel Miami is a seeking a Guest Services Supervisor with a passion for excellence and great enthusiasm in providing exceptional service standards.  The ideal candidate will be able to adapt to daily changes to ensure our Guest’s receive only the best service.

Duties

  • To be involved in handling guests complaints
  • To check that glitch follow ups are happening and done in a timely fashion
  • To greet current glitch guests upon departure
  • To coordinate with the Conference Service Management the groups logistical needs that are linked with the Guest Services Department
  • To coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest Services Department
  • To escort as many possible V.I.P., SA guests during her/his shift, and  the ability to coordinate and welcome all curbside guests.
  • To adjust her/his own schedule in order to maximize her/his visibility when most needed
  • To designate proper coverage when she/he is not working
  • The ability to interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees in correspondence with FOM/FDM
  • The ability to schedule all Guest Service staff  to ensure maximum guest satisfaction within budgeted guidelines
  • The ability to complete all payroll records required and prepare labor forecast
  • The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly
  • The ability to coordinate the cooperation between all Guest Service staff  handling guest cars, luggage, etc
  • Ensure that Four Seasons standards are carried out through all 3rd party vendors such as: USA Parking, Worldwide Transportation, etc…
  • The ability to handle guest complaints or problems relating to Guest Service with professionalism and maturity, keeping the ADOR/FOM well informed as to problems and actions taken
  • The ability to create action plans to rectify reoccurring Guest Services glitches, including the ability to put in places a training program for rectification and retraining of the Guest Service team when needed
  • The ability to respond properly in any hotel emergency or safety situation
  • Coordination of management lobby presence during peak arrival and departures of groups and events
  • The ability to maintain Porte-Cochere, West Bank Lobby and Hotel Lobby in clean and tidy condition with coordination of Engineering and Housekeeping
  • The ability to perform other tasks or projects as assigned by hotel management and staff
  • Conduct daily team briefings

Must be able to push, pull and lift up to 50 lbs.

What to Expect

  • Competitive Salary & Wages
  • Medical, Dental and Vision insurance
  • 401(k) Retirement Plan
  • Paid Time Off and Holiday Pay
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • … and so much more!
  • Candidates must have valid work authorization for the U.S.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Excellent communication skills. Must be fluent in both English and Spanish and have a flexible schedule. Excellent customer service skills. Knowledge of Miami area. Able to stand in place for 8 hours. Previous experience as a Supervisor in the luxury industry preferred.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ''EEOC is The Law'' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Closed

Guest Services Supervisor

Brickell, Miami, FL, United States

Full-time, Indefinite

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