Front Desk Agent
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Front Desk Agent

Four Seasons - Orlando

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Front Desk Agent

About the job

The Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Front Desk Receptionist. Our work culture is our focus -- every expectation we have for employees to serve our guests is matched by the same expectation for serving our fellow employees.

Do you have a passion for our brand? Are you committed to supporting the professional development and promotion of your employees? Are you driven by the idea that no two workdays are the same?

What will your day be like?

You will craft the guest experience by connecting and understanding the guest needs, checking them in, assigning the best room, ensuring luggage and needs are in the room ready. You will ensure the guests'' departure is smooth and all charges are handled correctly. You will also connect with the guest to learn more about their stay and how their experience. Successfully maintain your assigned bank. Communicating with the guests at the highest level of hospitality and integrity. You are supported to be "you" in accommodating the guest’s special requests whenever possible. You are empowered and supported to resolve guest’s below expected experiences. You will be responsible to respond to all guest requests in a timely manner. Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. You will accept reservations, changes and cancellations on behalf of the Reservations Department staff when needed. You will also occasionally answer guest calls and direct them appropriately in the absence of a Reservations team.

Basic Qualifications:

  • Dedicated, a strong communicator with attention to detail, excellent planning and organization skills
  • Ability to read, write and verbally communicate effectively with team, guests and hotel
  • Able to sit, stand and walk up to 8 hours
  • Able to lift and carry up to 20 pounds
  • Previous experience in Front Desk required

What are the perks & benefits you can expect?

  • Ability to experience our hotels as a guest through the complimentary room program
  • 401(k) Retirement Matching Plan
  • Highly competitive salaries and incentives
  • Giving back to the community through special events
  • Choice of dental insurance or medical cash plan, as well as a life insurance
  • Complimentary Employee Meals
  • Team of friendly, warm, professional and very upbeat employees

We look forward to receiving your application soon!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ''EEOC is The Law'' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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Front Desk Agent

Orlando, FL, United States

Full-time, Indefinite

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