Assistant Guest Relations Manager

[{{ $ctrl._job.status.name | translate}}] Assistant Guest Relations Manager
Four Seasons - Paris

Posted

Job description

Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work For every year since 1998.... Come and find out why!
With 108 hotels in 43 countries, Four Seasons is dedicated to perfecting the guest experience through continual innovation and the highest luxury hospitality standards. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great Service.

Just off the Champs-Elysées, Four Seasons Hotel George V, Paris is superbly located in the heart of the most fashionable quarter of Paris.  Fronting on Avenue George V, it is ideally situated near the business district and major tourist attractions.
The 244 rooms Hotel includes 59 suites. Classic French furnishings and Parisian style create an elegant residential atmosphere. Le Cinq, the hotel''s 3 Michelin starred restaurant serves refined French cuisine in an elegant and warm atmosphere.
Four Seasons Hotel George V has been awarded "Best Employer in France, 2016" by Capital Magazine and we’ve just received the Forbes Inspector 5 Star Award ! 
We are looking for our Parisian property for an experienced and qualified Assistant Guest Relations Manager.

The candidate must hold the required authorization to work in an European country
• The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position

A fluent level of French and English are required.

Position based in Paris

What we are offering and benefits
- Great working and salary conditions
- Excellent Training and Development opportunities
- Complementary accommodation at other Four Seasons Hotels (based on length of service)
- Employee Recognition Programs
- Meals on duty and laundry for suits
- Medical coverage

Learn more about what it is like to work at Four Seasons- visit us :

http://jobs.fourseasons.com/
http://www.fourseasons.com/fr/paris/
https://www.facebook.com/FourSeasonsHotelParis/
https://twitter.com/FSParis

Don’t miss this opportunity to be part of our award winning team, while developing your career with the world’s leading luxury hotel company!

The ability to act as a ambassador of the hotel in providing recognition, special attention and intuitive service to all VIP, Special Attention and return guests.

The ability to collaborate with other key departments to provide a stream line service to all guests.  i;e amenities, housekeeping.

The ability to communicate closely with others to ensure follow-up on any special problems, guest requests, etc.

The ability to review daily arrivals to ensure proper handling of V.I.P.''s and Return Guests from check in to departure.

The ability to retrieve and process various traces to ensure smooth handling of guest requests.

The ability to handle any guest request or complaint in a professional and ensure follow-up to achieve optimal guest satisfaction and keeping the appropriate persons informed

The ability to perform any tasks or projects assigned by the management of the hotel.      

The ability to organize and host any social events related to improve guest relations.     

The ability to communicate and interact with guests in a social environment in a professional manner.       The ability to conduct daily room inspections of  VIP  rooms and ensure all requests have been met.

The ability to communicate effectively with all departments and senior management to transmit all pertinent information regarding guests.

The ability to assist other departments as required in resolving problems. 

The ability to attend weekly departmental meetings and highlight  VIP and return guests The ability to act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee.

The ability to utilize the computer systems in house.

The ability to respond properly in any hotel emergency or safety situation.

The ability to ensure all amenity cards are prepared daily and written in a professional and presentable manner.

The ability to manage and maintain the Angel, Guest Return and Kids Programs.

The ability to present “VIP”  and “SA” arrivals daily at the morning briefing.

The ability to develop and maintain relations with other Fours Seasons properties and local competitors.

Requirements

See description

Job type
Full-time
Location
Paris, France
Department
Front Office reception
Starting in
As soon as possible

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