[{{ $ctrl._job.status.name | translate}}] Guest Relations Officer - German/Russian/Arabic Speaking
Four Seasons Resort Maldives at Kuda Huraa

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Job description

Major Responsibilities

General
Is directly responsible for the day to day key processes in his/her area of work
Assists his/her supervisor in executing the day to day operational requirements
Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends all scheduled training sessions
Actively offers operational, employee and customer (internal and external) related feedback to management
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

Departmental
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resorts standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Assistant Manager for further follow up
Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells roomtypes and resort facilities in a sensitive and personalized manner
Keeps abreast of events on the island; proactively updates and maintains Guest History databases
Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures


Specific Responsibilities and Tasks

General
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any additional duties as assigned

Departmental
Is competent in the use of the property management system; collects, retrieves and accurately updates relevant data; follows impeccable telephone etiquette
Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
Provides guests with insightful recommendations on the areas cultural, shopping and dining & entertainment establishments; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences
Is proficient at handling travel arrangements including issuing airtickets/boarding passes and amending travel itineraries; books hotel and transportation arrangments
Strictly complies with hotel's cash handling policies and procedures
Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
Work closely with guests who wish to converse in their own language, this may be in situations outside of the Front Office Department (Food & Beverage, Spa, Recreation or Dive etc)



Reports to
Department Head

Requirements

Fluent in German
Job type
Fulltime job
Location
Maldives
Department
Front Office reception, Guest Relations
Languages
Arabic, German, Russian
Starting in
As soon as possible
Latest start date
November 2018
Duration
12 months
Pay range
USD 1250 per month
Accommodation
Twin Share/Fully Furnished
Other benefits
Meals, Uniforms, Wifi, Gym, Annual Ticket, R&R ticket, Medical Coverage, etc...

Four Seasons Resort Maldives at Kuda Huraa

Four Seasons Resort Kuda Huraa is an enchanting garden island that offers a sophisticated and innovative choice of recreation, escapism and conservation.

A half-hour speedboat ride from Malé, discover an enchanting garden island complete with Island Spa sea sanctuary, Tropicsurf coaches and guides, and waves that host the annual Four Seasons Maldives Surfing Champions Trophy. Its sister property, Landaa Giraavaru, lies to the north: a 44-acre wonderland in the Baa Atoll UNESCO Biosphere Reserve. The luxury catamaran, Four Seasons Explorer connects the two via 3-, 4- and 7-night cruises, plus private leisure, surf and manta ray charters. The latest addition to the Maldives collection, Four Seasons Private Island Maldives at Voavah, Baa Atoll, opened in December 2016 as the group’s first exclusive-use private island: off limits to everyone else, limitless to you.

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