The Director of Housekeeping ensures that guests'' accommodations and all areas in the front and back of house are maintained in a spotless condition at all times and that all standards are met through the effective training and management of our Housekeeping team.
This important role controls labor and other costs without compromising quality and also oversees the hotel''s laundry and valet services.
We are looking for a passionate and motivated leader, with excellent interpersonal skills, an eye for detail and the ability to adapt and manage in a consistently changing environment. Successful candidates will be able to demonstrate an ability to lead a multicultural team, solid business acumen, leadership skills and a passion for service.
Qualified candidates must be able to demonstrate:
- A detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment as well as set and maintains high standards of cleanliness;
- A strong business acumen by assuring financial goals of the department are being met by monitoring and controlling expenses;
- Ability to handle all guest requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve guest complaints and assist guests in all inquiries in connection with hotel services;
- A proven track record of building working relationship with employees, managers and guests;
Occasional travel is required for training, conferences and special events.
Applicants are required to have relevant housekeeping management experience in a luxury hotel environment.
Good written and spoken Portuguese and English skills are essential, as is computer proficiency with MS Excel and Word.
A college degree preferably specializing in Hotel management or business administration, or equivalent experience is recommended.
- Job type
- Jardim Paulista, Brazil
- Starting in
- As soon as possible