Sales  Performance and Systems Helpdesk Coordinator

[{{ $ctrl._job.status.name | translate}}] Sales Performance and Systems Helpdesk Coordinator
Four Seasons - Singapore

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Job description

SUMMARY

Regional sales systems and sales performance support to WSOs and Hotels

  • Regional support for all performance management systems (Account Planner/Hotel Sales Desk, Varicent, RevFinder).
  • Supporting the sales lead process and related systems (Delphi, MeetingBroker and Salesforce).
  • Sales Systems and Sales Performance New Hotel on boarding

KEY ACTIVITIES

Sales Systems :

  • Provide regional sales systems support to include:
    • RFP data channeling alignment between systems (Delphi, MeetingBroker, Salesforce)
    • Conduit support between Amadeus, Hotels and WSOs.
  • Deliver regional monthly Delphi Compliance results for Hotel Balanced Scorecard.
  •  New Hotel onboarding:
    •  Sales systems training of  MeetingBroker and Account Sharing.
    • Partner with Amadeus and hotel for new hotel opening consultations.

Sales Performance :

  • Regional support for all performance management systems (Account Planner/Hotel SalesDesk, Varicent, RevFinder).
  • Regional support to the process and timeliness of goal setting, month-end reconciliation and sales performance rewards programs.
  • Liaise with regional Hotel Marketing and Revenue Management leadership to support sales performance initiatives. 

KEY BEHAVIORAL COMPETENCIES

  • Team player and ability to forge reliable  working relationships
  • Excellent communication (written and verbal) and interpersonal skills
  • Keen attention to detail
  • Efficient and accommodating telephone manner
  • Ability to deal professionally, courteously and effectively, with all levels of management and other internal and external business contacts
  • Strong organizational and administrative skills
  • Solution-oriented: Ability to assess situations and exercise good judgment

TECHNICAL SKILLS AND KNOWLEDGE

Knowledge of the following systems preferred:

  • Delphi
  • MeetingBroker
  • Salesforce
  • Varicent IBM Cognos
  • MicroStrategy
  • Microsoft Office

Requirements

See description

Job type
Full-time
Location
Orchard, Singapore
Department
Reservations
Starting in
As soon as possible
Duration of the contract
Indefinite

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