Front Desk Supervisor

[{{ $ctrl._job.status.name | translate}}] Front Desk Supervisor
Four Seasons - Vail

Posted

Job description

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Four Seasons Resort and Residences Vail is seeking a highly motivated and service-minded individual to join the Front Office team.  The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.  Four Seasons Hotels and Resorts is ranked FORTUNE Magazine’s “100 Best Companies to Work For.” 

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. 

Four Seasons Resort and Residences Vail has received the industry’s most sought-after accolades, including Forbes Four-Star rating for the Resort and Five-Star rating for the Spa.  Located in the heart of Vail Village, the Resort offers 121 spacious, well-appointed guest rooms and suites; an award winning full-service spa; a renowned mountain steakhouse, Flame; and an exciting food and cocktail hotspot, The Remedy.

Responsibilities

The Front Desk Supervisor will oversee areas that include Front Office and Guest Services. This position acts as the manager on duty in the hotel when senior management is not available.  The Front Desk Supervisor oversees Front Desk, Bell, Concierge, and PBX employees.  This position is responsible for training, scheduling, and managing shift operations.  This position is also responsible for resolving customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. This role has direct contact with employees and guest and as such good communication skills are a necessity.  This position does require an applicant with a flexible schedule, able to work morning/ afternoon/ overnight shifts, weekends, and holidays

Preferred Qualifications and Skills

• Two (2) years of experience within Rooms Division, preferably within a luxury hotel

• College education or equivalent experience

• Previous supervisory experience

• Previous experience with Opera

• Good command of the English language both verbal and written

• Successful candidate must possess legal work authorization in the United States

What to Expect:

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Medical, dental, and vision insurance

• Holiday, vacation, and sick pay

• Winter Season Lifestyle Benefit that can be used towards one of the following:
   Merchant Ski Pass; ECO Transit Bus Pass; Parking Pass; and Fitness Membership

• 401k participation with a company matching program

• Complimentary stays at Four Seasons worldwide (subject to availability)

• Free employee meals prepared by the culinary team

• Complimentary dry cleaning of employee uniforms

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ''EEOC is The Law'' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Requirements

See description

Job type
Full-time
Location
Vail, CO, United States
Department
Front Office reception
Starting in
As soon as possible

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