Four Seasons Hotels and Resorts have been ranked in Fortune Magazine’s 100 Best Companies to Work For list every year since 1998……come and find out why. With 111 hotels in 46 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.
The Four Seasons Hotel Vancouver is looking for a Catering Manager who would be reporting to the Director of Catering.
Scope of the Role:
Secure and service ‘Catering’ Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential.
Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls. (25%) Conduct property tours and entertain planners of meetings, social events, and weddings. (10%) Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. (5%) Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues. (2%) Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report. (30%) Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. (5%) Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events. (10%) Respond according to the crisis management plan to any resort emergency or safety situation. (3%) Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. (5%) Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)
Assist Conference Services Department as required, particularly during large group movements Mentor and develop Administrative staff for future career growth Assist with all guest inquires within the Sales, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections. Perform other tasks or projects as assigned by hotel management Provide input on the marketing plan and budget. Be fully versed in the facilities and capabilities of the resorts competitive set. Maintain a visible presence in the community through involvement with Industry associations Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.
Knowledge and Skills:
Important that all candidates applying have work authorization for Canada prior to applying. For any managers presently working for Four Seasons in order to satisfy Canadian immigration in the granting of a work permit you must presently be employed in a similar role for a minimum of 1 year with Four Seasons.
Education: College Education preferred
Experience: 3-5 years previous catering sales and/or banquet assistant manager/captain experience.
Skills and Abilities: Excellent reading, writing and oral proficiency in the English language.
Strong selling and interpersonal skills.
High level of creativity.
Attention to detail.
Ability to handle multiple tasks and make decisions in a fast paced client driven environment.
Ability to work long and irregular hours, weekends and evenings
Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.
What we are offering as benefits:
- Excellent Training and Development opportunities
- Medical, Dental and sick leave coverage
- Complimentary accommodation at other Four Seasons Hotels (based on length of service)
- Meals on duty and laundering of hotel uniform
- Employee Recognition Programs
Learn more about what it is like to work at Four Seasons – Visit us:
We look forward to receiving your application!
- Job type
- Fulltime job
- Central, Vancouver, Canada
- Starting in
- As soon as possible