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Assistant Hotel Ambassador
About the job
Four Seasons Hotel and Residences at The Surf Club is seeking a an Assistant Hotel Ambassador. Embark on an enriching and fulfilling career path with an iconic luxury hospitality brand at one of the most exceptional destinations in the Miami Beaches.
Join Our Team
The Assistant Hotel Ambassador is responsible for greeting guest & members and responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum satisfaction while providing exceptional service. Additionally, assist with arrangements within and outside the property. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum guest & member satisfaction.
Other responsibilities include, but are not limited to:
-Handle all guest & member interactions with the highest level of hospitality and professionalism, using name when known, and accommodating special requests whenever possible and resolve guest complaints. Assist with all inquiries in connection with services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
-Know, communicate effectively, and sell activities available in the area, ie. Theatre, the arts, special exhibits, concerts, shows sports, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
-Complete opening and closing procedures and maintain the lobby areas in an orderly manner.
-Anticipate guest & member needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
A minimum of two years in Guest Experience in luxury hospitality is required.
About Four Seasons Hotel and Residences at The Surf Club
From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history, quickly becoming a gathering place for exceptional figures of the past century, including Frank Sinatra, Dean Martin, Elizabeth Taylor, Winston Churchill, and more. It is here that you will find Four Seasons Hotel and Residences at The Surf Club, an oceanfront destination nestled within the North Miami Beaches. With a rich narrative and quiet drama, every design detail and experience, including the new Lido Restaurant at The Surf Club, The Champagne Bar and world-class Spa, evoke a sense of the past, a feeling of the present, and a hint of the future.
About Four Seasons Hotels & Resorts
Four Seasons has been on FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! Currently operating 123 hotels and resorts, and 44 residential properties in major city centres and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.
What to Expect
Competitive Salary & Wages
Medical, Dental and Vision insurance
401(k) Retirement Plan
Complimentary Parking
Paid Time Off and Holiday Pay
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
… and so much more!
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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