Assistant SPA Manager
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Assistant SPA Manager

Four Seasons

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Assistant SPA Manager

About the job



Is directly responsible for the day to day key processes in his/her area of work Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork Assumes training responsibilities when required; demonstrates a high degree of standards awareness Actively offers operational, employee and customer (internal and external) related feedback to management Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

Departmental

Provides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest which address their concerns and preferences Operate the Spa software system for spa reservations and all other Spa software functions Be knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences. Up sell treatments and services without being trying to “hard sell” Handle and resolve guest complaints and notify spa management immediately Takes the lead for all training in the department. Works closely with Spa Manager and Director of Spa to ensure staff are trained on a variety of treatments. Standards Tests Therapists each month to check their level of skill and provides feedback in order for them to improve their performance. Shares this information with Spa Manager and Director of Spa. Conducts group training with Therapists highlighting the benefits and advantages of the various treatments available. The ability to assist the Director of Spa / Spa Manager with the supervision, management and growth of all Spa staff. Assist to keep the Department Training Manuals up to date and implement new training programs to continue to expand the variety of treatments on offer in the department.

Seychelles

Closed

Assistant SPA Manager

Seychelles

Full-time, Indefinite

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