Captain
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Captain

Four Seasons

Posted

Closed

Captain

About the job



The Server position provides an expertly served beverage or dining experience; anticipating the guests’ needs and as an expert on the menu options.

General 

  • Assists his/her supervisor in executing the day to day operational requirements. 

  • Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. 

  • Attends all scheduled training sessions. 

  • Actively offers operational, employee and customer (internal and external) related feedback to management. 

  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 

  • Adheres to the hotel's code of conduct and grooming & hygiene standards. 

  • Is seen as working hands-on, assists colleagues in crunch times; Walks the talk. 

  • Actively participates in briefings and meetings. 

  • Maintains a clean and orderly work area and promotes a safe working environment.  

  • Performs any cognate duties as and when required.  



Departmental 

  • Ensures the work area is ready for service with pre- and post-service checks completed; assists in preparation of mise-en-place 

  • Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner 

  • Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; up sells sensitively 

  • Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and products 

  • Engages in guests interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur 

  • Handles service of large tables, VIPs and private events 

  • Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner 

  • Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented 

  • Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner 

  • Assists in supplies requisitions according to established procedures, check and maintain a good stock : Eg requisition  

  • Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues; assumes the responsibilities of the Outlet manager in his/her absence. 



Closed

Captain

Mauritius

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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