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Job Description



Lobby Concierge

Status: Full time

Hourly Rate: $26.93/hr + Commission

Location: Four Seasons Resort Maui at Wailea, HI

Join the team of dedicated employees at Four Seasons Resort Maui at Wailea, named one of Fortune magazine's "Best Companies to Work For" and winner of Forbes Five Star and AAA Five Diamond awards.

We are looking for a Concierge who is passionate in providing only the highest levels of customer service.  This position reports to our Concierge Management Team.  Work authorization for this location is required.

Responsibilities

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Knowledge and Skills

Education:

High School education or equivalent experience.

Experience:

Luxury Hotel Experience Preferred

Skills & Abilities:

Requires a working knowledge of the Concierge aspect of Four Seasons services, policies, and Resort operations.  Requires working knowledge of activities and points of interest.  Requires keyboarding and computer skills.  Able to read and speak English.

Key Competencies:

Consistently demonstrates the following employee behaviours to:

  • “Start with The Heart” by being caring and compassionate, aware and present and recognizing confidently
  • “Master Your Craft” by constantly learning, delivering with passion and being a brave problem solver
  • “Be You” by being genuinely yourself, honest and reliable and a committed team player


Licenses or Certificates:

None

Hours Required

The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

What to Expect

  • Be part of a cohesive team with opportunities to build a successful career with global potential


Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Details

Job type
Full-time
Location
Maui, United States
Department
Front Office concierge
Starting in
As soon as possible
Contract duration
Indefinite

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