Core Agent

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Core Agent
Four Seasons

Posted
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Job description



Four Seasons Hotels & Resorts, Employer of Choice:

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

About Four Seasons Hotels and Resorts:

 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Four Seasons Resort and Residences Vail:

At the foot of Vail Mountain, you'll find Four Seasons Resort and Residences Vail, a contemporary landmark luxury hotel graced with European flair.  Outside, peaked roofs draw their inspiration from the Gore mountain range, while inside, a light-filled ambience beckons.  Nearby, alpine trails await.

Located in the heart of Vail Village, the Resort offers 121 spacious, well-appointed guest rooms and suites; an award winning full-service spa; a renowned mountain steakhouse, Flame; and a lively food and cocktail hotspot, The Remedy.

Four Seasons Resort and Residences Vail has received the industry’s most sought-after accolades, including Forbes Four-Star rating for the Resort.

Career Opportunity:

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential. Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room.

Core Agent - Full-Time / Regular:

This position is responsible for answering all calls and direct all incoming phone calls at the resort.  They will answer and respond to engineering and housekeeping requests using our inhouse systems of HotSOS and REX.  They will also be responsible for taking In Room Dining orders and coordinating their delivery with the Food and Beverage Team and assist the Spa with reservations in SpaSoft.  This position will assist the Resort and various departments with reasonable tasks as requested.  As such, it may require face to face guest interaction. They will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints and assisting customers in all inquiries.

Bilingual Spanish/English preferred.  Experience with multiple departments and systems used within resort preferred.  Strong computer skills required.  Must be able to communicate in English both written and verbal

A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays.  Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits:

  • Wage is: $18.58
  • Market leading medical, dental, and vision insurance
  • PTO and Holiday Pay
  • Complimentary and discounted stays at Four Seasons worldwide, subject to availability. Culinary, retail and wellness experiences at special rates.
  • Winter Season Lifestyle Benefit, which can be used towards one of the following: Merchant Ski Pass, ECO Transit Bus Pass, Parking Pass, or Fitness Membership
  • 401k participation with company matching program
  • Free shift meal prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Be yourself and become a member of a work family that cares about you and invests in your development.
  • Master your craft here and abroad!  Seasonal “Task Force” opportunities are available.
  • Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.


Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us: 

  • http://fourseasons.com/vail/phots-and-videos//
  • We Are Four Seasons Video
  • http://jobs.fourseasons.com/
  • https://www.linkedin.com/company/four-seasons-hotels-and-resorts  
  • https://www.facebook.com/FourSeasonsJobs  
  • https://twitter.com/FourSeasonsJobs  


We look forward to receiving your application!  Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -  http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Details

Job type
Full-time
Location
Vail, CO, United States
Department
Customer Service
Starting in
As soon as possible
Duration of the contract
Indefinite

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