Core Agent

[{{ $ctrl._job.status.name | translate}}] Core Agent
Four Seasons

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Job description



Four Seasons Hotels & Resorts, Employer of Choice

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Four Seasons Hotels & Resorts is FORTUNE Magazine’s “100 Best Companies to Work For,” a recognition earned since the survey’s inception in 1998.

Four Seasons Resort and Residences Vail

Located in the heart of Vail Village, the Resort offers 121 spacious, well-appointed guest rooms and suites; an award winning full-service spa; a renowned mountain steakhouse, Flame; and a lively food and cocktail hotspot, The Remedy.

Four Seasons Resort and Residences Vail has received the industry’s most sought-after accolades, including Forbes Four-Star rating for the Resort and Five-Star rating for the Spa.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

Core Agent Regular Full-Time

This position is responsible for answering all calls and direct all incoming phone calls at the resort.    They will answer and respond to engineering and housekeeping requests using our inhouse systems of HotSOS and REX.  They will also be responsible for taking In Room Dining orders and coordinating their delivery with the Food and Beverage Team and assist the Spa with reservations in SpaSoft.  This position will assist the Resort and various departments with reasonable tasks as requested.  As such, it may require face to face guest interaction. 

They will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints and assisting customers in all inquiries.

Bilingual Spanish/English preferred.  Experience with multiple departments and systems used within resort preferred.  Strong computer skills required.  Must be able to communicate in English both written and verbal

A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays.  Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits

  • Medical, dental, and vision insurance
  • Vacation, holiday, and sick pay
  • Winter Season Lifestyle Benefit, which can be used towards one of the following: Merchant Ski Pass, ECO Transit Bus Pass, Parking Pass, or Fitness Membership
  • 401k participation with company matching program
  • Complimentary stays at Four Seasons worldwide, subject to availability
  • Meal Stipend


Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Details

Job type
Full-time
Location
Vail, CO, United States
Department
Customer Service
Starting in
As soon as possible
Duration of the contract
Indefinite

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