EDGE Host/ess
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EDGE Host/ess

Four Seasons

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EDGE Host/ess

About the job



The Host/Hostess is the guest’s first impression of the restaurant, with knowledge of menus, menu ingredients and guest preferences. The host will also be responsible for taking In Room Dining orders.

  • PRIORITY #1: Guest Satisfaction.
  • PRIORITY #2: Having complete knowledge of products and specifications.
  • Knows and uses service guidelines outlined in this manual.
  • Greets guests promptly as they enter the restaurant, making a positive first impression.  Greet guests warmly with a smile, making eye contact.
  • Uses the guests’ name at all times. Knows and acknowledges all VIPs by name. 
  • Promotes the company’s high level of service standards by exhibiting friendliness, knowledge of the restaurant, and attentiveness to guests’ needs.
  • Answers phones, keeps accurate count of reservations, and handles reservation book.
  • Take orders for In Room Dining.
  • Collects and stores menus.  Maintains the cleanliness of the menus.  Insures that all menus are current according to the most recent changes.  Replaces all menus in poor condition after making sure that replacements are available.
  • Maintains an ample supply of souvenir menus for guests to take.
  • Has complete knowledge of the floor plan, table #s and stations.
  • Monitors which tables are in use, available, and about to turnover.  Is immediately aware when tables are reset and ready for guests.  Checks for completeness of table settings.


Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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EDGE Host/ess

Miami, FL, United States

Full-time, Indefinite

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