Front Desk Supervisor
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Front Desk Supervisor

Four Seasons

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Front Desk Supervisor

About the job



- Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.

- Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.

- Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

- Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. 

- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

- Works harmoniously and professionally with co-workers and supervisors.

- Can answer guest calls and direct them appropriately in the absence of a Communications Operator. (

Closed

Front Desk Supervisor

Casablanca, Morocco

Full-time, Indefinite

Start Date:

Latest start date:

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