Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. (15%) Greets all guest passing through lobby and offers them assistance. (5%). Greets guests who arrive by private car and assists guests descending from cars. Issues appropriate valet parking ticket to guests when Door Staff is unavailable. (5%) Drives car to hotel or local garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Yields to pedestrians. Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with location of vehicle when parked (10%) Delivers all guest messages, faxes, and other items to guest rooms when required. (5%) Opens hotel doors for all guests and gives verbal welcome when not parking/retrieving guest cars or delivering/picking up luggage. (5%) Provides guests with directions, recommendations, and information about the city and its attractions. Works with Concierge on all organized transportation. (5%) Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc. (5%) Retrieves car for guests in a swift and safe manner. (10%) Completes all financial transactions related to guest parking complying with Four Seasons policies and procedures. (5%) Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. (5%) Performs errands for guests and the hotel that may require local travel off of the hotel property. (5%) Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) Works harmoniously and professionally with co-workers and supervisors. (10%)
Provides a high level of cleanliness on the driveway and hotel entrance, in the lobby and in the luggage storage room. Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff, Parking Cashier, Concierge, and Housekeeping.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf