Guest Services Manager - $1,000 Signing Bonus
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Guest Services Manager - $1,000 Signing Bonus

Four Seasons

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Guest Services Manager - $1,000 Signing Bonus

About the job



Guest Services Manager

Status: Full Time

Location: Four Seasons Resort Maui at Wailea, HI

Join the team of dedicated employees at Four Seasons Resort Maui at Wailea, named one of Fortune magazine's "Best Companies to Work For" and winner of Forbes Five Star and AAA Five Diamond awards.

We are looking for a Guest Services Manager who is passionate in providing only the highest levels of customer service.  This position reports to our Assistant Director of Rooms Division.  Work authorization for this location is required.

Responsibilities

Directs and controls the activities of all Guest services positions. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Knowledge and Skills

Education:

College Degree or equivalent experience.

Experience:

Two years previous hotel management experience, preferably in the front office.

Skills & Abilities:

Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job. It requires knowledge for the ability to operate computer equipment and the reservations system.  The Ability to read and speak English.

Key Competencies:

Consistently demonstrates the following employee behaviours to:

  • “Start with The Heart” by being caring and compassionate, aware and present and recognizing confidently
  • “Master Your Craft” by constantly learning, delivering with passion and being a brave problem solver
  • “Be You” by being genuinely yourself, honest and reliable and a committed team player


Licenses or Certificates:

Valid Driver’s License and clean abstract

Hours Required

The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

What to Expect

  • Be part of a cohesive team with opportunities to build a successful career with global potential


Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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Guest Services Manager - $1,000 Signing Bonus

Maui, United States

Full-time, Indefinite

Start Date:

Latest start date:

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