The role of the Front Desk Agent
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Ensures the process of the guest checking in and out is completed in an efficient and friendly manner. Confirms accuracy of billing arrangements and ensures the completion of guest preference requests,
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Former hotel experience, including Opera knowledge is a plus. This job requires standing for 80-100% of the time.
Some Benefits Four Seasons Hotel Baltimore employees enjoy:
- Competitive Salary & Wages
- Excellent Training & Development
- Complimentary Accommodation at other Four Seasons Hotels & Resorts
- Complimentary Dry Cleaning for Employee’s Uniforms
- Complimentary Employee Meals
- 401(k) Retirement Plans
Work authorization in the United States required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf