Learning & Development Manager
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Learning & Development Manager

Four Seasons

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Learning & Development Manager

About the job



Four Seasons Resort Scottsdale at Troon North is looking for a Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Who We Are:

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  To learn more about Four Seasons Hotels and Resorts, watch this exciting video: We Are Four Seasons .

Four Seasons Resort Scottsdale is a luxury hotel nestled in the foothills of Pinnacle Peak amid towering cacti, enriched with outstanding design and talent.

https://www.fourseasons.com/scottsdale/

https://www.instagram.com/fsscottsdale/

About the position

The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence and is seen as a business partner to the Planning Committee team! The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job. The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Resort Scottsdale at Troon North The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole.

Key functions:

  • Train and facilitate key hotel and Four Seasons training programs including but not limited to, Embark, orientation, service foundations, leadership behaviors, departmental standard training, compliance training, Leadership Development courses etc.
  • Assign, train, manage and deploy designated trainers who are strong in continuous development of peers for job-role techniques in alignment with FS standards.
  • Inspire and train leaders to effectively participate in the development and training of other employees; this is critical to successful delivery of the L&D mission.
  • Ensure service quality through the study of LQA/Forbes and other 3rd party evaluation results. Get involved in operational improvements where learning can contribute to the solution, state when it cannot. Enforce Four Seasons standards through testing and training.
  • Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
  • Selects and manages external vendors to deliver specialized training on service and/ or management skills
  • Bases the direction for learning on a thorough Learning Needs Analysis
  • Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
  • Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
  • Willingness to contribute to the operation where needed.
  • Strong administrative, communication, delegation and interpersonal skills required.
  • Assist with all other P&C duties as needed, included but not limited to: Employee Events, policies, recruitment, interviewing, health & safety, community outreach, ordering and purchasing.


Preferred Qualifications and Skills 

  • 3 years of previous experience in adult education or a similar environment
  • Hotel operations background in luxury hospitality is a strong asset, or other luxury service environments
  • Natural ability to spread and influence positive energy. High emotional intelligence.
  • Excellent communication skills, facilitation skills, & instructional design skill.


What to Expect

  • Some Benefits Four Seasons Employees Enjoy Include:

  • Energizing Employee Culture where you are encouraged to be your true self!
  • Comprehensive learning and development programs to help you master your craft.
  • Inclusive and diverse employee engagement events all year-round.
  • Exclusive discount and travel programs with Four Seasons
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
  • And so much more!


Visa Requirements:

US work authorization is required

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Learning & Development Manager

United States

Full-time, Indefinite

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