NLN Residential Ambassador
This position is not available anymore, but there are more Administration jobs at Four Seasons
NLN Residential Ambassador

Four Seasons

Posted

Closed

NLN Residential Ambassador

About the job



FOUR SEASONS HOTEL NEW ORLEANS 

Join a diverse and talented pre-opening team in New Orleans 

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. 

RESPONSIBILITIES 

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and individualized and intuitive touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. 

TASKS

  • Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.  Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.   

  • Assist with conflict resolution and guidance for homeowners in alignment with the Rules & Regulations 



  • Processes packages, messages, faxes and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of resident’s vehicles.  

  • Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorisation received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controls entry doors and elevator/lift access.  

  • Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.  

  • Updates homeowner profiles with any relevant information  

  • Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing  



  • Assists with coordination of owner requests to use the service elevator 

  • Complies with all Four Seasons’ guidelines, policies and procedures  

  • Works harmoniously and professionally with co-workers and supervisors  



ADDITIONAL RESPONSIBILITIES 

  • Assists all Residential roles with responsibilities and duties in their absence or due to heavy volume periods 

  • Works closely with hotel departments to ensure smooth handling of resident’s deliveries, reservations and special requests 



  • Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times 

  • Perform other tasks or projects as assigned by the Director of Residences or Residential Leaders 



About Four Seasons Hotel New Orleans 

With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021. Guests will dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA’s best views. 

Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.   

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.  

Learn more about Four Seasons:  

http://jobs.fourseasons.com  

https://www.linkedin.com/company/four-seasons-hotels-and-resorts   

https://www.facebook.com/FourSeasonsJobs   

https://twitter.com/FourSeasonsJobs  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Closed

NLN Residential Ambassador

New Orleans, LA, United States

Full-time, Indefinite

Start Date:

Latest start date:

Want something different? See similar jobs