BASIC PURPOSE: Plan, organize, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction.
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met. (20%) The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. (15%) Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services. (15%) Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control. (10%) Attend regular operational meetings to ensure effective coordination and cooperation between departments. (10%) Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. (10%) Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) Work harmoniously and professionally with co-workers and supervisors. (10%)
Assist with the service of food to guests. Assist with the cleaning of operational areas.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf