Outlet Supervisor
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Outlet Supervisor

Four Seasons



Outlet Supervisor

About the job

Responsible for supervising the day-to-day operations for the pool and restaurant in absence of the F&B Manager. To assist F&B Manager in ensuring all staff adhere to Four Seasons standards.


  • Is directly responsible for the day to day key processes in his/her area of work 

  • Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork 

  • Assumes training responsibilities when required; demonstrates a high degree of standards awareness 

  • Actively offers operational, employee and customer (internal and external) related feedback to management 

  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

  • Adheres to the hotel's code of conduct and grooming & hygiene standards 

  • Is seen as working hands-on, assists colleagues in crunch times; Walks the talk 

  • Actively participates in briefings and meetings; facilitates communication between employees and management 

  • Maintains a clean and orderly work area and promotes a safe working environment  

  • Performs any other cognate duties as and when required. 


  • Ensures the work area is ready for service with pre- and post-service checks completed, staff immaculately groomed and aware of daily specials and promotional offers 

  • Performs and supervises food & beverage service tasks in accordance with hotel standards; is actively involved in guest service and highly visible 

  • Is thoroughly familiar with wines and menu items and able to compose and recommend menu progression and wine pairing; drives upselling programs 

  • Provides genuine hospitality and recognition, engages in guest interactions in a sensitive and appropriate manner, creates personalized experiences; is seen as actively developing a network of regular guests 

  • Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur 

  • Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues; assumes the responsibilities of the Assistant Manager in his/her absence 

  • Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification 

  • Ensures mise-en-place is complete and manning in place prior to shift 

  • Handles large tables, VIPs and private events 

  • Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner 

  • Is highly sensitive to guest preferences; compiles and documents guest history; offers a special service touch when an opportunity is presented 

  • Performs accurately all end of shift reports, strictly adheres to cashiering and internal accounting procedures 

  • Assigns opening, closing and side duties to colleagues and ensures completion of tasks 

  • Conducts routine maintenance and restaurant housekeeping inspections, operating equipment inventories; submit reports and recommendations 

  • Special Requirements 

  • Has 2 - 4 years of relevant experience in Food and Beverage service 

  • Possesses excellent English, math and psychometric abilities  

  • Possesses aptitude and upward mobility. Internal candidates will have successfully completed the SDP course 

  • Knowledge of a relevant foreign language and international working experience is preferred  

  • Possesses well developed guest PR skills and personal flair 

  • Has a keen interest in food and wines, has undergone formal training in wine and food knowledge 


Outlet Supervisor


Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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