Public Area Attendant

The Lobby Attendant ensures the cleanliness and perfection of the guest areas of the hotel and other cleaning duties as assigned.

General 

• Is directly responsible for the day to day key processes in his/her area of work 
  
  
• Assists his/her supervisor in executing the day to day operational requirements 
  
  
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 
  
  
• Attends all scheduled training sessions 
  
  
• Actively offers operational, employee and customer (internal and external) related feedback to management 
  
  
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 
  
  
• Adheres to the hotel's code of conduct and grooming & hygiene standards 
  
  
• Is seen as working hands-on, assists colleagues in crunch times. 
  
  
• Actively participates in briefings and meetings; facilitates communication between employees and management 
  
  
• Maintains a clean and orderly work area and promotes a safe working environment  
  
  
• Performs any cognate duties as and when required. 
  
  

Departmental 

• Cleans and self-inspects public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet 
  
  
• To check, clean and restock all public area restrooms, all lobby areas, the fitness room and the fitness centre. 
  
  
• Maintain and clean the public washrooms.  Each washroom to be checked each hour as a minimum 
  
  
• Clean all glass doors and mirrors in public areas. 
  
  
• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel 
  
  
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products 
  
  
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented 
  
  
• Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response 
  
  
• Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery 
  
  
• To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Hair should be clean and tidy. 
  
  
• To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately. 
  
  
• To clean and make up all public areas to the standard required by Four Seasons 
  
  
• To be responsible for reporting any malfunctioning equipment. 
  
  
• To immediately report and hand into Housekeeping Office any guest property found in public areas. 
  
  
• To carry out any other cleaning duties as specified by your Supervisor. 
  
  
• To keep Maids Pantries tidy and correctly stocked, and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.  
  
  
• To report to Supervisor any blankets, bedspreads, valances etc. that need changing. 
  
  
• To complete deep cleaning of public areas as allocated by Supervisor. 
  
  
• To report to your Supervisor anything or anyone suspicious. 
  
  
• To report to the Supervisor anything this may be a Health and Safety hazard. 
  
  
• To complete accurately the control lists at times as advised by your Supervisor. 
  
  

Special Requirements 

• Technical education in Hospitality management is preferred 
  
  
• 1 year previous experience in the Housekeeping Departmental 5-star Resort/Hotel. 
  
  
• Requires reading, writing and oral proficiency in the English and French language. 
  
  
• Has an eye for detail.