Ravello Lead Host
Ravello Lead Host

Four Seasons

Posted

Ravello Lead Host

About the job



Four Seasons Resort Orlando at Walt Disney World 

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.  

Join our AAA Five Diamond property in Central Florida! 

The Opportunity: 

Ravello Lead Host 

Who We Look For: 

We are looking for an experienced and reliable individual who possess the ability to lead, coordinate and support our on-site, breakfast outlet and modern Italian cuisine specialty restaurant, Ravello. This individual must be flexible with both AM and PM shifts, with availability on weekends and Thursdays preferred.  

Responsibilities: 

  • Maintaining the reception area and entrance in all aspects of stocking and cleanliness  

  • Greet guests in a positive, friendly manner and make them feel welcome   

  • Maintain the safety and security of the restaurant/bar premises   

  • Identify guests’ preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.   

  • Inform our guests, members and residents about any upcoming events at Ravello or the resort   

  • Ensure that guests are informed regularly about their table status if there is a delay   

  • Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy

  • Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests   

  • Accommodate if guests have any special requests or allergies, etc.   

  • Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system   

  • Relate all information given to you by the guest to the Manager on Duty 

  • Attend BEO/REO meetings, coordinate and assist in organizing, planning and managing events with the management team

  • Create and design menus for events and private dinning parties 

  • Train, develop and support other host team members who join the team



Minimum Qualifications:  

  • Prior experience working in Food & Beverage 

  • Minimum one year of experience in an upscale, fine dining establishment preferred  

  • Minimum one year of OpenTable experience preferred 

  • Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism    

  • A sincere willingness to provide service to residents, guests, and peers, while building close relationships to ensure repeat guests and business

  • Good organizational skills, with the ability to work independently and delegate to others.  

  • Ability to function well under pressure, set priorities and adjust to changing conditions. 

  • High work ethic, with a sense of responsibility for the role filled within our team. 

  • 2-3 years experience

  • Open availability (for the shift it is posted and needed for)

  • Must be proficient with Microsoft Office 



Comprehensive Benefits: 

  • Energizing Employee Culture where you are encouraged to be your true self!   

  • Comprehensive learning and development programs to help you master your craft.   



  • Inclusive and diverse employee engagement events all year-round.   

  • Exclusive discount and travel programs with Four Seasons  

  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)   

  • And so much more! 



Want to know more about working for Four Seasons? Visit us at:  

You Tube:  http://bit.ly/WeAreFS   

Facebook:  http://bit.ly/WeAreFS_FB   

LinkedIn:  http://bit.ly/WeAreFS_LI   

Twitter:  http://bit.ly/WeAreFS_TW  
Instagram:  http://bit.ly/WeAreFS_IG   

See what our employees are saying at: #FSEmployee  

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Ravello Lead Host

United States

Full-time,Part-time, Indefinite

Start Date:As soon as possible

Latest start date: