ResCom Agent

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Four Seasons

Posted
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Job description



We have a ResCom (Reservations-Communication) Agent position!

If you enjoy interacting with guests/customers with the highest level of hospitality and professionalism, meeting and then exceeding the needs of others whenever possible, able to think on your feet to solve guest problems, and have a knack for managing inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc., then you are the person we've been looking for!

Responsibilities

Responsible for selling the hotel and providing information to prospective guests.  To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Skills/Qualifications

Ideal candidate will have:
Previous Reservations and/or Front Office experience.
Experience in a high volume call center.
Reading, writing, and oral proficiency.
Strong customer service.

                 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law'  Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Details

Job type
Full-time
Location
Boston, MA, United States
Department
Reservations
Starting in
As soon as possible
Duration of the contract
Indefinite

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