Join a diverse and talented team in Harbor East Baltimore
Hugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city’s hippest new district. Walk to great restaurant and shops and local attractions. Referred to as “the crown jewel of Harbor East” the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites.
The Role of Reservations Manager
The Reservations team is the core of communication for the hotel. In this position you will lead a team of 4-10 agents who will engage in a large volume of calls, emails and mobile chats each day. You will be responsible for maintaining reservations and call standards, and oversee the Pre-Arrival process to ensure the operations team is fully prepared for the guest experience. You will display a high level of integrity and professionalism at all times in working with guests and employees. You will select and oversee the training of reservations staff, coach, and schedule according to business volume. You will recommend succession/termination as necessary, and conduct performance appraisals. You will work in tandem with the Revenue Management, Sales and Marketing teams to maximize occupancy and room revenue. You will review/analyze call volume (ACD) reports including abandonment rate, and take action as appropriate.
Some Benefits Four Seasons Hotel Baltimore employees enjoy:
- Competitive Salary & Wages
- Excellent Training & Development
- Travel Benefits at other Four Seasons Hotels & Resorts
- Complimentary Dry Cleaning for Uniformed Positions
- Complimentary Employee Meals
- 401(k) Retirement Plans
Work authorization in the United States required.
2 years relevant management or leadership experience in a hotel or hospitality company required.
Former and current Four Seasons employees preferred.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf