Residence Club Manager in Training
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Residence Club Manager in Training

Four Seasons

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Residence Club Manager in Training

About the job



The Four Seasons Residence Club Scottsdale is looking for a Residence Club Manager in Training who shares a passion for excellence and excitement for learning and development. 

We are looking for an energetic, experienced customer service professional with excellent interpersonal skills, ability to multitask, have a passion for service and hospitality.  Applicants will be a willing team player, comfortable with computer systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work mornings, evenings, weekends and holidays. Rotations will occur in Housekeeping, Front Office, and Pool departments.

The Program

The goal of the Program is to develop the Manager in Training (MIT) to an Assistant Manager position upon completion of the Program, subject to satisfactory performance. The MIT will learn the standards and then may assume supervisory responsibilities in two or more departments within the first 12 months.

  • Learn and follow service standards and cultural standards so that we expertly serve owners by providing exceptional knowledge of Residence Club products and services.
  • Anticipate owner/guests needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to concerns and requests.
  • Lead daily shift briefings, ensure that all new hires have been properly trained and entered in to payroll system according to training manuals, give feedback and coaching to all service staff and communicate progress of training to management.
  • Work harmoniously and professionally with co-workers and supervisors; maintain discretion and confidentiality, including matters relating to guests, staff, and the company. 
  • Understand Four Seasons’ style, practices, culture, terminology, and general philosophy. Use these principles as guideline for behavior.
  • Attend, participate in and occasionally lead required meetings or training events and perform other tasks as requested by management.
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of conduct as set forth in the employee handbook.


Desired Qualifications and Skills

  • 1-2 years experience in hotel  environment with a passion for the industry
  • Strong command of the English language, both written and verbal.
  • Strong computer skills
  • Successful candidate must possess legal work authorization


Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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Residence Club Manager in Training

Scottsdale, AZ, United States

Full-time, Indefinite

Start Date:

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