Residential Ambassador (PM and Overnight Shift)

Our Mission:

 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would like to be treated ourselves. We are looking for talented, passionate, and enthusiastic individuals to join our team and help us meet our objective of being recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we are located. 

Our Team:

Four Seasons Hotel and Private Residences New Orleans is seeking a PM/Overnight Residential Ambassador to join our dynamic Residences Team.

Your Job:

Operating from the Residential Lobby, the Residential Ambassador responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries, offering personal recommendations as well as individualized and intuitive touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. Essential job functions include:

• Handling all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.  Responding to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.   
• Assisting with conflict resolution and guidance for homeowners in alignment with the Rules & Regulations 

• Processing packages, messages, faxes and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinating with Valet parking staff the retrieval of resident’s vehicles.  
• Managing and providing access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controlling entry doors and elevator/lift access.  
• Ensuring that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.  
• Updating homeowner profiles with any relevant information  
• Utilizing a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing  

• Assisting with coordination of owner requests to use the service elevator 
• Complying with all Four Seasons’ guidelines, policies and procedures  
• Working harmoniously and professionally with co-workers and supervisors  

About You:

• Previous hospitality concierge experience preferred
• College degree preferred
• Great attitude and personal presentation
• High level of attention to detail and strong work ethic
• Strong computer and communication skills highly preferred
• Ability to multitask and prioritize is essential
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities.  This will include evenings, overnights, weekends and holidays
• Successful candidate must posses legal work authorization in the United States

Our Benefits: 

• Rewarding Work Culture
• Excellent Mentoring, Training and Development Opportunities
• World Class Medical, Dental, and Vision Insurance Program
• Complimentary Stays at Four Seasons Worldwide after 6 Months
• Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
• Complimentary employee meals prepared by the Four Seasons Culinary Team 
• Complimentary dry cleaning of employee uniforms 
• Discounted parking  
• 401k participation with a company matching program 

Want to know more about working for Four Seasons? Visit us at: 

• https://www.fourseasons.com/neworleans/  
• YouTube:  http://bit.ly/WeAreFS  
• Facebook:  http://bit.ly/WeAreFS_FB  
• LinkedIn:  http://bit.ly/WeAreFS_LI  
• Twitter:  http://bit.ly/WeAreFS_TW 
• Instagram:  http://bit.ly/WeAreFS_IG  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf