Residential Concierge
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Residential Concierge

Four Seasons

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Residential Concierge

About the job



TASKS

  • Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices. 
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Residential Attendant/Page for the retrieval of resident’s vehicles.
  • Manages and provides access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced  authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers.  Controls entry doors and elevator/lift access.
  • Ensures that information for vendors, restaurants, local businesses, etc. are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with local businesses in these areas in order to provide information, transportation, ticketing, and reservations for residents, in addition to a la carte services – vehicle services, pet services, babysitting services, housekeeping services, medical centers, etc.
  • Updates homeowner profiles with any relevant information
  • Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing
  • Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
  • Coordinates the booking of the service elevators/lifts and loading dock/bay for move-in or move-out
  • Complies with all Four Seasons’ guidelines, policies and procedures
  • Works harmoniously and professionally with co-workers and leaders


Closed

Residential Concierge

Charlotte center city, Charlotte, NC, United States

Full-time, Indefinite

Start Date:

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