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Senior Conference Services Manager

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Senior Conference Services Manager
Four Seasons

Posted

Job description



About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Lumiere Place Casino, the pulse of St. Louis.

About the role:

Coordinates all requirements for various conference groups booked by the Sales Department.  Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process.  Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction. Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs. (20%) Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues. (3%) Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. (25%) Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. (15%) Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. (10%) Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee. (5%) Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. (2%) Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. (10%) Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. (5%) Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)

A few more details:

Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections. Assist Conference Services Department as required, particularly during large group movements Mentor and develop Administrative staff for future career growth. Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc) Provide input for the weekly forecast.

What we are looking for:

We are looking for individuals who have strong organizational, attention to detail and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. Ability to multitask with a high level of creativity is a must!

Applicants are required to have two to three years experience directly related to hotel conference services. A college degree/CMP Certification is preferred. Some travel is required for training, conferences and special events. Irregular hours to include weekends and evenings should be expected.

Brand and Benefits:
Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential
The opportunity to engage in a diverse and challenging work environment
Complimentary and or Discounted Hotel Stays 
Competitive Salary
Excellent Benefits Package that includes: Medical, Dental, Vision and 401K
Complimentary daily employee meal

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/stlouis/
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Details

Job type
Full-time
Location
St. Louis, MO, United States
Department
Events
Starting in
As soon as possible
Duration of the contract
Indefinite

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