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Four Seasons
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Spa Receptionist
About the job
Is very warm and welcoming when assisting guests; smiles and maintains eye contact Keeps the work area neat, clean and quiet at all times Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming Follows proper payroll procedures and adheres to SOPs and Attendance policies Is flexible with schedule when business demands change Modifies behavior when performance feedback is provided Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others Responds properly in any hotel emergency or safety situation Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff Actively works with peers, subordinates, and supervisor to build relationships based on trust and acceptance Performs other tasks or projects as assigned by hotel management and staff; respects authority Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager Knows amenities, equipment, products, treatments, packages, special current promotions of spa and health club including benefits, indications & contraindications.
- Department: Front Office reception