Spa Receptionist

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Spa Receptionist
Four Seasons

Posted
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Job description



The role of the Spa Receptionist

The Receptionist welcomes guests with an amenity, responds to all inquiries and is knowledgeable about treatments, retail products, services; assists guests in scheduling treatments. Coordinates and balances fair bookings for the therapist team, processing bills for guest and applies proper gratuities. Takes all retail inventory and assists in keeping all areas of the spa reception neat. Makes guests feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality; accommodating special requests, resolving guest complaints, and assisting guests in all inquiries related to spa, retail products, hotel.    

Knowledge, Skills and Abilities

We are seeking an individual who has experience as a Receptionist in a luxury hotel/spa environment.  

Qualified candidates must be able to demonstrate:

Ability to handle all guest interactions with the highest level of professionalism

Solid communication and organization

Strong ability to multi-task

Passion for service

Strong interpersonal and team player skills 

Highest level of integrity and work ethic

Strong problem solving skills

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Details

Job type
Full-time
Location
Philadelphia, PA, United States
Department
Administration
Starting in
As soon as possible
Duration of the contract
Indefinite

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