Spa Receptionist

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Spa Receptionist
Four Seasons

Posted
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Job description



The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.

GENERAL OVERVIEW:

1. Offer a genuine greeting

2. Retrieve and confirm information

3. Confirm special requests

4. Appointment taking and knowledge of services

5. Establish credit for both resort guests and non-resort guests

6. Present spa itinerary for packages/multiple services (more than 2)

7. Complete amenity sheets

8. Introduce spa attendants or assure escort if attendant not available

9. Offer a genuine greeting

10. Inquire about stay and thank guest

11. Confirm method of payment

12. Verify charges including additions and retail purchases

13. Meet/exceed retail goals

14. Ascertain future bookings

15. Collect locker key and amenity supplies

PHYSICAL DEMANDS ANALYSIS

Subtask 1: Work the desk; answer phones; public contact

Subtask 2: Stock supplies in locker room, general cleanliness

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Details

Job type
Full-time
Location
Westlake Village, CA, United States
Department
Administration
Starting in
As soon as possible
Duration of the contract
Indefinite

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