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This position just got filled, but there are more Front Office reception jobs at Four Seasons
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Telephone Operator

Four Seasons

Posted

Telephone Operator

Job Description



Telephone Operator

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya

We are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon.

Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.

Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

What You Will Be Responsible For

Essential functions for the position includes but not limited to the followings:

The ability to answer phone inquiries promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions. The ability to handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. The ability to understand with telephone switchboard, the hotel computer system and facsimile machines. The ability to accept and delivers wake-up calls, messages and facsimiles in a timely manner. The ability to monitor and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. The ability to prepare and update the telephone extension directory as required. The ability to assist with "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment. The ability to assist with responsibilities and duties in the absence or heavy volume in the areas of reservations including checking the reservation and able to delegate to concerned department. ( Front Office, Concierge ) The ability to assist with Restaurant, Spa and Limousine reservation and delegate to concerned department. The ability to report and log all telephone maintenance and operational problems, ensure follow- up on a continuous basis. The ability to ensure messages are handled accurately and in a timely manner. The ability to coordinate all special telephone requests for guests in meeting or guest rooms. The ability to response to messenger chat messages in a timely manner and ensuring that all guests requests are handled. The ability to perform other duties or projects as assigned by hotel management and staff. The ability to comply with Four Seasons standards, while working harmoniously and professionally with team members.

What You Will Bring

We are looking for individuals who have a solid knowledge of Telephone Operator knowledge. The candidates must have good computer and effective communication skills both Thai and English. In addition, the candidate must have strong interpersonal skills, operational knowledge of front desk operation, knowledge of hotel, tourist and business related information and able to prioritize and adapt to the changing needs of the operation. Flexibility to work in shift including early mornings, evenings, nights, weekends and holidays.

Preferably possess some experiences in Telephone Operator system, especially with Four Seasons or any other luxury environment organizations. Must hold the legal right to work in Thailand.  

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Details

Job type
Full-time
Location
Bangkok, Thailand
Department
Front Office reception
Starting in
As soon as possible
Contract duration
Indefinite