Executive Lounge Shift Leader
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Executive Lounge Shift Leader

Geneva Marriott Hotel

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Executive Lounge Shift Leader

About the job

Job Number 23095489
Job Category Rooms & Guest Services Operations
Location Geneva Marriott Hotel, 1 Chemin Du Ruisseau, Geneva, Switzerland, Switzerland VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Greet and escort Residence owners, members, vendors, and guests. Supply Residence owners, members, guests, and visitors with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Deliver items (e.g., messages, mail, faxes, packages, flowers) to guest rooms. Communicate parking procedures to guests/visitors. Monitor the Members/Owners Lounge for seating availability, service, safety, and wellbeing of guests. Complete closing duties in the Lounge, including storing all reusable goods; breaking down and cleaning all equipment and areas; returning equipment to proper locations; locking refrigerators; restocking items, locking doors, and completing daily cleaning checklist. Assist Residence owners, members, guests and visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas. Assist in directing all moving and delivery personnel to loading dock. Communicate Residence owner, member, or guest issues with vehicles to Valet Lead, and assist in resolution. Polish luggage carts and maintain cleanliness of carts.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearances are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About you

  • Language required: English.

The company

EXPERIENCE GLOCAL HOSPITALITY

The ideal base for travelers and locals, Geneva Marriott Hotel is located between majestic mountains and Lake Geneva. Within walking distance of the airport, it is well connected to the city center. Reflecting the region’s entrepreneurial mindset and passion for innovation, it trailblazes a new direction for hospitality.

Inspired by the industrial heritage of the destination, interiors celebrate advances in the motor and aeronautic industries first explored by Swiss entrepreneurs. Designed to satisfy the modern traveler’s every need, the hotel has 263 guest rooms and suites, alongside a selection of inspiring meeting spaces, 24-hour fitness center and exceptional M Club.

Focused on reducing environmental impact, the team is dedicated to a ‘think global, act local’ glocal approach. From the building’s state-of-the-art heating and cooling systems to tasty cuisine and cocktails, crafted from regionally sourced produce, each aspect of the guest journey is ethically significant.

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Executive Lounge Shift Leader

Geneva, Switzerland

Full-time, Indefinite

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