The Glasgow Marriott Hotel have a fantastic opportunity for an Event Executive to join our Events Team on a Full Time Permanent Basis.
The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales.
The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.
Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and post event.
Recognizes opportunities to maximize revenue, conversion and drive repeat business.
The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event. Participates in customer site inspections and assists with the sales process when necessary.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
Rewards for work, benefits for your lifestyle
You'll be supported in and out of the workplace through:
Discounts on hotel rooms, food and beverage
Learning and development opportunities
Opportunity to work for the largest hotel company worldwide
Great interpersonal skills
Attention to detail
Problem solving and multi-tasking skills
IT skills (Microsoft Office software applications and hotel system applications)
Self-Motivated with the ability to work in a team environment
Effective decision making skills
Effective influence skills
Ability to use Opera bookings and reservations system
Degree in Events Management
Knowledge of Group, Corporate & Travel Trade
Knowledge of menu planning, food presentation and banquet and event service operations
Experience working in Banqueting Operation
Essential Qualifications and Requirements:
Knowledge of Events Industry/Hospitality
Experience of working in Hotel/Events
Accurately forecasts group sleeping rooms and event revenue
Desirable Qualifications and Requirements:
Minimum two / three years’ experience in a large hotel in Events department
Proven Sales Track Record
Experience with BDRC / Test Call
- Job type
- Glasgow, United Kingdom
- Sales & Marketing
- Starting in
- As soon as possible
- Contract duration