Personal Assistant

[{{ $ctrl._job.status.name | translate}}] Personal Assistant
Global Reservation Centre

Posted

Job description

 

 

Personal Assistant

 

If luxury speaks to you and you are looking for a new and exciting opportunity then this is the role for you! The Personal Assistant will work directly with our Privilege Platinum Members being their single point of contact. You will provide personalized recommendations, as well as exclusive concierge services. This is a new level of service and is what truly defines luxury!
 
Company Overview:
Each and every day, this bustling, 24/7 business environment brings new opportunities, exciting challenges and the chance to work with (and learn from) the industry’s best and brightest.
As one of Canada's top employers and an established employer in Moncton for over 20 years, we offer many programs and benefits to keep you smiling and inspired:
  • Employee Incentive and Recognition Programs
  • Valuable discounts at our properties
  • Paid vacation
  • RRSP & Pension Plan
  • Medical Benefits
  • Paid training held at the Centre in Moncton, New Brunswick
  • Employee and family events
  • Job Shadow and Apprenticeship opportunities
  • Educational assistance programs
  • Free parking
Summary of Responsibilities:
Reporting to the Manager, Customer Care, responsibilities and essential job functions include but are not limited to the following:
  • Single point of contact for our Accor Privilege Partners and you will strive to exceed client objectives, and help maintain customer loyalty.
  • Build strong professional relationships that leverage direct/personal knowledge of the client’s preferences.
  • Proactively suggest personalized offers based on guest’s preferences
  • Work directly with our John Paul Service to ensure seamless travel arrangements for our guests
  • Research, recommend, and fulfill on customer requirements while providing program benefit support
  • Share insight/feedback received through interactions with the clients with your Manager.
  • Primary delivery channels are phone, email, and web requests.
Qualifications:
  • Luxury travel and hospitality experience required (but not necessarily within a call center environment)
  • Must be proficient in communicating in both English and French verbal and written
  • Ability to seamlessly handle multiple requests via incoming phone calls, and emails
  • Possess an exemplary positive attitude; is passionate about offering luxury customer service
  • Excellent verbal and written communication
  • Excellent organizational skills
  • Flexibility to work evenings and weekends hiring 5 positions with a variety of shifts within a 24hr environment

 

Visa Requirements: Must be legally eligible to work in Canada. The centre is unable to assist candidates in obtaining Canadian work authorization.

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com, www.raffles.com and www.swissotel.com to learn more about our brands and the opportunities that exist!

 

 

 

Requirements

See description

Job type
Full-time
Location
Moncton, Canada
Department
Other
Starting in
As soon as possible

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