[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Two Seasons Hotel & Apartments


Job description

General Tasks and Responsibilities:

1. Specific Duties and Responsibilities:

1.1 Receives processes and confirm guest room reservations made by clients on the phone, letter or fax as per Gloria standard.
1.2 Sort all the correspondence in the order of priority and process the
1.3 Reservation to the set standard.
Input, modify or cancel phone reservations into the system correct and directly and file accordingly.
1.4 Attends to enquiries, complaints and requests regarding reservations.
1.5 Maintains established filing systems of all correspondence
1.6 Ensure that all the reservations requests are processed and confirmation and or
Cancellation request faxes or emails are sent within 24 hours period.
1.7 Organizes visa request for the hotel guest as per hotel policy.
1.8 Answers complaints regarding reservation and refer any problems to the immediate
superior on duty.
1.9 Answers inquire and / or promote hotel services and facilities.
Answer questions on the rates, promotions and room type’s availability.
1.10 Access the GDS/CRS/TPI regularly and input these reservations into the system.
1.11 Follows established procedures to process all room reservations, rates,
confirmations, hotel facilities, etc.
1.12 Put traces into reservations that require follow up. E.g. payment, visa, special request
and rate discrepancy.
1.13 Check all the reservations for the next day arrival and ensure that all the pertinent
information regarding the stay and special requests is being fulfilled.
1.14 Ascertain callers needs through open ended questions and try to sell higher yield
1.15 Uses guest recognition skills effectively.
1.16 Perform any other duties that may be assigned from time to time by the immediate
Superior or Management.
1.17 Complies with hotel health, safety and hygiene policy.

. General Responsibilities

2.1 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
2.2 To generally promote and ensure good inter-departmental relations.

2.3 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
2.4 To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
2.5 To adhere to Company and Hotel rules and regulations at all times.

3. Occasional Responsibilities

3.1 To report any equipment failures/problems to the Maintenance Department.
3.2 To pass any maintenance requests to the Maintenance Department.
3.3 To participate in any Training/Developments schemes as recommended by senior management.
3.4 To assist the Duty Manager in any task outlined/detailed by him/her.
3.5 To comply with any reasonable request made by management to the best of your ability.

4. Legal Responsibilities

4.1 To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.


• It’s required to maintain a neat, clean and well-groomed appearance per Gloria standards.


1-2 years experience in Front Office or Reservations in international hotel chain
Excellent English communications skills
Well - organized
Possess administrative skills
Knowledge in Opera
Job type
Dubai, United Arab Emirates
Communication, Front Office reception, Reservations
English, Russian (optional)
Starting in
As soon as possible
Contract duration
Pay range
1800 UAE Dirhams
Shared accommodation
Other benefits
Meals, transport, uniform, service charge

Two Seasons Hotel & Apartments

Experience the four-star award-winning Gloria Hotel. It’s the hotel of choice for families, boasting spacious and child-friendly accommodation in the heart of Dubai.

Rising above bustling Sheikh Zayed highway in Dubai, 4-star Gloria Hotel is the largest amongst the “all suite” hotels in the Middle East. This 41-storey property features 920 elegantly appointed suites and apartments, that offers comfortable accommodation in Dubai for traveling executives, families, holidaymakers as well as long staying guests.

Gloria Hotel in Dubai is a destination in itself, offering state-of-the-art meeting and event venues, spacious suites, tranquil spa and advanced fitness area, an array of dining outlets and a lounge with stunning city and sea views.

Find your Gloria home-from-home in the Middle East at one of our spectacular alcohol-free property consisting of 472 suite rooms and 448 apartments. Guest satisfaction is at the heart of everything we do, ensuring a seamless service whether travelling on business or for pleasure.

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