Operation Specialist Intern

[{{ $ctrl._job.status.name | translate}}] Operation Specialist Intern
Glovo

Posted

Job description

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

YOUR WORK-LIFE OPPORTUNITY:
We are looking for a passionate, proactive, hands-on and data-driven professional to support our Operations department in Portugal.

BE A PART OF A TEAM WHERE YOU WILL:
Be responsible for guaranteeing a quick and effective resolution to all courier-related queries
Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
Look for insights and proactively propose strategic initiatives to solve the key challenges and improve day-to-day processes
Communicate effectively with the local Operations Manager on customer support processes improvement opportunities
Have a Data sensitive approach, making sure that all the information is transferred to our database and reports
Support processes optimization in order to make the operation more scalable and efficient
Analyze and report daily weekly operational metrics

EXPERIENCE OUR GLOVO LIFE BENEFITS:
Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
Flexible working environment
Paid internship

WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: We work hard with energy and passion for what we do.
Care: We act in the best interest of a sustainable future.
Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
Stay Humble: We embrace mistakes and feedback to learn from them.
Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!

At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

Requirements

You are currently a University student, preferably in Management, Marketing, and/or Human Resources
Excellent communication skills
Excellent problem-solving and analytical skills
Results oriented, autonomous and efficient
Native level of Portuguese and professional level of English
Ability to deliver under pressure and eager to work in a fast changing and challenging environment
Previous internship experience is a plus

Details

Job type
Internship
Location
Porto, Portugal
Department
Human Resources, Sales & Marketing
Languages
English, Portuguese
Starting in
As soon as possible
Duration of the contract
6 months

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