[{{ $ctrl._job.status.name | translate}}] Front Office Agent
Gran Melia Roma 5*

Posted

Job description

Essential Duties & Responsibilities:
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform duties and projects as assigned including guest room tours, concierge services, special guests requests, etc

Requirements

Qualifications and Requirements:
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50lbs
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or Holidays.
Job type
Full-time
Location
Rome, Italy
Department
Front Office reception
Languages
English, Italian
Starting in
April 2020
Duration of the contract
6 months
Pay range
To be defined
Accommodation
alloggio not available

Gran Melia Roma 5*

LUXURY HOTEL IN THE HEART OF THE ETERNAL CITY
Nestled inside the exclusive Villa Agrippina, close to theVatican, this hotel linked to timeless luxury with a cutting-edge style, has rooms with reproductions of the signature paintings that can be found in the Eternal City.
It is a green oasis where you can enjoy peace and quiet and allow yourself to be pampered by the impeccable service.

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