Guest Service Agent

[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
Grand Cayman Marriott Beach Resort

Posted

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

This position is an integral part of the Front Office operations including; the welcoming of our guests and responding to their requests including arrangement for services, questions and concerns; processing check-ins and check-outs; assigning rooms; coordinating group pre-registration; adjusting room billing; operating the telephone switch board station; processing wake-up calls and providing information on property amenities and local areas of interests.
The ideal candidate must have at least two years' experience in a customer facing role, ideally in a similar position. Applicants must be able to work on their own initiative, have a customer service focused attitude, be detail-oriented with excellent communication skills and be able to cope in a busy environment. The ideal candidate will preferably have knowledge of hospitality front office procedures, PBX and guest service – knowledge of Opera would be highly advantageous. Must be flexible and able to work weekends, holidays, days, evenings, and overnight shifts.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Grand Cayman, Cayman Islands
Department
Rooms division
Starting in
As soon as possible

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